SHIPPING & DELIVERY
Shipping and Delivery is the charge for Internet order processing, item selection, packaging, transport and handling. Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays. Shipping and Delivery is subject to change and will be determined at the time of order.
Estimated delivery time assumes orders are placed before 12:00 noon (GMT). Orders placed late on Friday or on Saturday/ Sunday will not be processed until Monday. Additional charges may accrue on Priority, Overnight and International shipping if multiple attempts are made for delivery.
RETURNS
This returns policy is implemented at the sole discretion of Maddocks Online Ltd T/a Maddocks:
You must include the completed returns note ( get it here ) with all returned goods.
All returned goods must be in the same condition as sent and in original packaging provided (with the tags not removed, unmarked and unused) including packaging and fit for resale.
All returned goods must be sent back within 14 days of receipt, any returns received after this time may be rejected or be subject to 15% handling charge.
You will be responsible for the item or items until they reach us. We cannot be held responsible for non-arrival of returned goods. Responsibility for non-receipt of returned items rests with the sender. Special order items are non-refundable & non-returnable unless they are DOA.
Any ‘damaged on arrival’ (DOA) goods or consignment shortages must be reported by telephone immediately (no later than 24 hours of receipt of delivery) and full details of the consignment supplied at the time of reporting. Failure to report within this time limit may mean that the goods are not treated as DOA.
DOA goods must be returned within 7 working days of delivery.
A 15% restocking fee will be charged on all returned goods that were supplied correctly but are no longer required (not DOA goods).
Returns are not available on goods sold under special terms; e.g. end of line, discounted, promotion or special order items.
This policy does not affect the statutory rights afforded to consumers.
This is a strictly trade only website and as such our normal trade terms and conditions apply . Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 10 days of receipt of merchandise.